Areas of Jurisdiction

The Conciliation Board ist authorised to deal with complaints in connection with

• EU-Directive on payment services in the internal market
• EU-Recommendation concerning transactions by electronic payment instruments
• EU-Directive on electronic commerce
• EU-Recommendation on pre-contractual information to be given to consumers by lenders offering home loans
• EU-Regulation on cross-border payments
• EU-Directive concerning the distance marketing of consumer financial services
• EU-Directive on credit agreements for consumers (starting from 12 May 2010)
• Common Principles for Bank account switching